ClearPolicy

Support

Need help with ClearPolicy? We read every message. Start with documentation or in-app chat when you can — email us anytime for billing, account, or product questions we have not covered yet.

How to get help

  1. Search the docs — Product guides and setup steps live at docs.clearpolicy.app. Many questions about requests, reminders, groups, and billing are answered there.
  2. Use support chat in the app — Sign in, then open Support in the sidebar. You can ask while you stay on the page you are working on.
  3. Email us — Write to [email protected]. We read every message and reply as soon as we can.

Email support

[email protected]

Use email for billing and trial questions, account access issues, ChatGPT or Claude connection problems, feature requests, and anything that is awkward to explain in chat.

We are a small team. Every message is read, and we usually reply the same US business day (Mountain Time). Complex issues may take longer, but you will hear from us.

What to include

A short note with the following helps us resolve things faster:

  • What you were trying to do
  • What happened instead (including any error text)
  • The page or feature you were using
  • Your organization name in ClearPolicy, if you already have one
  • For document requests: the document name and person involved, when relevant

Please do not send passwords, API tokens, or full payment card numbers by email.

ChatGPT, Claude, and other AI assistants

ClearPolicy connects to ChatGPT, Claude, and other tools over MCP. For setup and connection details, see Connect ChatGPT and Claude in the docs.

If OAuth fails, a connector will not authorize, or a tool call returns an unexpected error, email [email protected] with the assistant you are using and what you tried. We can also whitelist additional MCP clients when needed.

Security reports

For security vulnerabilities, do not use this address. Email [email protected] and follow our Security page (vulnerability disclosure).

Billing and plans

Trial and subscription details are on our pricing page. Manage payment methods and invoices from Billing in the app when you are signed in. For billing questions we cannot answer from the docs, email us and mention billing in the first line of your message.

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